| Are all of your products really made in New York City?
Yes! New York City artisans and manufacturers make all of our products.
In some situations a designer may print or appliqué on to fabric; in these cases we require the fabric to be produced in the U.S.A. In some instances a product may be made in New York City but distributed from another location within the United States.
Do you guarantee customer satisfaction?
Absolutely! We promise prompt, personal attention and welcome special requests. If you aren't satisfied, just contact us within 7 days of receiving your order and we'll take care of the problem. For more information, please read the Return & Exchanges section of this page.
How can I view the status of my order?
Go to the Account Information page. This page lists all your orders. Click the date of the order you wish to view.
Can I change or cancel my order after it's been placed?
We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. By the time your order has been placed, it's already started its journey to its final destination.
Do you process my credit card transaction when I submit my order?
To protect the security of our customers and ensure customer satisfaction, all orders are reviewed before processing your credit card transaction. If there are any problems obtaining authorization, you will be contacted by email shortly after your order is placed.
What are your shipping costs?
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see before confirming your order.
What are my shipping options?
Products are sent directly from local artisans and manufacturers. Each supplier has their own set of shipping options and requirements, which are noted on the product page. Please note that UPS and Fedex cannot deliver to PO Boxes or military addresses (APO and FPO). If you are shipping to a PO Box or a military address, you must ship your order using the US Postal Service. For more information, please read the Shipping section of this page.
Do you service international destinations?
Not yet, but Local Labels is working hard to create this function within our website.
How long will it take for my order to arrive?
Arrival of your order depends on its final destination and delivery service used. Visit our Shipping Time section of this page.
How does shipping work for fresh food items shipped directly from supplier?
To maintain the freshness of specialty foods, Local Labels arranges shipping directly from the supplier via Fed Ex (Overnight or 2-Day) or UPS (Next Day Air or 2nd Day Air), depending on the supplier's requirement. Refer to the Perishables section of this page for more information.
Local Labels guarantees your package will arrive in perfect condition to the address stated on your order if shipped according to Local Labels' shipping directives. This excludes orders for which we are given incorrect or incomplete addresses.
Local Labels processes orders received before noon (EST) the same business day. Orders received after noon (EST) are processed the next business day and then shipped based on the shipping method you selected. Orders are shipped Monday through Friday, excluding legal holidays, unless otherwise noted on the product page of the item you wish to ship.
When your website order is placed, it is automatically processed by the system. Local Labels will ship your order out as soon as possible; therefore a change of ship date may not be possible. To place a future-dated order, please contact us.
Shipping Time
UPS
Our suppliers may offer one or more of the following services: UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air for delivery in the continental United States. UPS cannot deliver to PO Boxes or military addresses (APO and FPO).
Ground Shipping
For orders received by noon EST, most packages will arrive in 5 to 7 business days in the continental United States and 1 to 2 days in the New York metropolitan area. Shipping time does not include weekends and holidays. UPS Ground Shipping is not available to Alaska, Hawaii & US Territories. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
UPS 3 Day Select
For orders received by noon EST, express shipments will arrive within 3 business days. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
UPS 2nd Day Air
For orders received by noon EST, express shipments will arrive within 2 business days. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
UPS Next Day Air
Overnight shipments are sent via UPS Next Day Air. For orders received by noon EST, overnight shipments will arrive within 1 business day. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
Federal Express
Our suppliers may offer one or more of the following services: Fedex Ground, 2 Day and Overnight for delivery in the continental United States. Fedex cannot deliver to PO Boxes or military addresses (APO and FPO).
Fedex Ground
For orders received by noon EST, most packages will arrive in1–5 business days in the continental United States, 3-7 days in Alaska and Hawaii and 1 to 2 days in the New York metropolitan area. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
Fedex 2 Day
For orders received by noon EST, most packages will arrive by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). Deliveries to some rural areas of Alaska and ZIP codes in Hawaii in arrive in 3 business days. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
Fedex Overnight
For orders received by noon EST, most packages will arrive by the next-business-day - delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. Available throughout all 50 states (not available in all areas of Alaska and Hawaii).Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
US Postal Service/Priority Mail
Our suppliers may offer one or more of the following services: USPS Ground, Priority and Overnight for delivery in the continental United States. If you are shipping to a PO Box or a military address (APO or FPO), you must ship your order using the US Postal Service.
USPS First Class
For orders received by noon EST, most packages will arrive within 2-9 days in the United States and 1-2 days in the New York metropolitan area. However, please allow up to 2 weeks for delivery. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
USPS Priority
For orders received by noon EST, most packages will arrive within 2-3 days in the United States and 1-2 days in the New York Metropolitan area. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
USPS Express
For orders received by noon EST, packages are guaranteed to arrive next day by noon to 3pm in many United States destinations. Shipping time does not include weekends and holidays. Shipping time is not guaranteed during the Holiday season. Please read the Holiday Shipping section of this page.
International Shipping
Please contact us regarding international shipments as they are treated on a case by case basis. We will need the name of the product that you wish to purchase and the destination address of your package. We will provide you with the shipping cost and instructions for placing your order online.
All International packages must be signed for upon delivery. Local Labels is not responsible for any additional customs or import fees associated with your order. If you are concerned about such fees, please contact your local customs office.
Holiday Shipping
Local Labels makes every effort to deliver your holiday orders on time and accurately. Please be aware that as we get closer to holidays, shipping delays may occur. If you have any concerns about the delivery of your package, please contact us.
Perishables
To maintain the freshness of specialty foods, Local Labels arranges shipping directly from the supplier via Fed Ex (Overnight or 2-Day) or UPS (Next Day Air or 2nd Day Air), depending on the supplier's requirement. Additional shipping costs such as the cost of insulation and cold packs may apply. Since a signature is not required for the release of this item, we recommend delivery to an address where the recipient will be present for delivery.
Returns and Exchanges are performed happily under the following conditions: Contact us within 7 days of receiving your shipment for a prompt exchange, credit, or refund excluding any shipping charges. Custom orders are excluded. All items must be received in new, unused condition within 30 days of purchase date. Shipping charges are refunded only if the fault is that of Local Labels. Food items cannot be returned.
Apologetically, we cannot be responsible for lost or damaged return packages and shipping charges are not included on refunds. Ship to:
RETURNS
c/o Local Labels
46-01 5th Street
Long Island City, NY 11101
Local Labels provides an extensive selection of products made in NYC along with a full service program including free consultation to create "just the right gift" item to fit your client and budget!
We will process your orders, pack and ship each gift with care. We offer customized ribbons and special gift messages on Local Labels gift cards. We can even integrate your corporate logo onto gift boxes and totes filled with specialty foods and gifts to create a truly customized gift!
If you have multiple recipients or need bulk mailing, please contact us directly. Regardless of your industry, we will be happy to discuss special rates and programs for your business. Privacy and Security
Protecting Your Privacy is Important to Us - We use the information that pertains to our website to make your transactions with us more pleasant and efficient. We will not sell, trade, or rent your electronically provided personal information to others.
We will use your email address to contact you if we have a question with your order. Occasionally, we advise our email customers of special sales and announcements. If at any time you do not want to receive these sale updates, just reply and let us know that you want your name deleted.
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